Ken Garff West Valley Dodge - West Valley, UT

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Fair, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I purchased a new 2002 Dodge Ram 1500 from West Valley Dodge. My experience was not terrible, the salesman knew very little about the product, and they promised some options that were not on the delivered vehicle. We were able to work out a compromise on this problem. My problems began when I took me truck back to have a minor issue resolved. My tuck was stalling when I would come to a stop. They identified the problem and said that reprogramming the ECM would solve the problem. I dropped off my truck clean. I returned the next day to pick it up and it was covered in dirt. The problem was solved but the truck was filthy. On the way home I decided to wash it. As I was spraying off the front end of the hood I noticed scratches on the front fender and hood. I immediately called the dealership and the service department manager told me to bring the truck back and they would fix the problem. I returned the truck and called back the next afternoon. They t! old me it was ready for me to pick up. When I got there it had not been touched. The service manager refused to speak to me and sent some guy out to put some wax on it. He then lied and said it was just rubber from air lines that needed to be cleaned off. I pointed out that it simply had an update done to the computer and it appeared someone had something in their pocket when they leaned over the fender. He did nothing to fix the problem, and walked away. The service manager stayed locked in their office and refused to even speak to me. They were closing, and I was able to leave a message for the Dealership manager. He did call to apologize the next day, but said I would have to work with the service manager to get my truck back and get it fixed properly. I left a couple of messages for the service manager, and did not ever hear a response.
Do not use their service department. My Dodge had been serviced at Hinckley ever since with no problems.
Submitted by: =Scotty
Number of dealership visits=3, Last visit date=Spring 2003, Date report submitted: Jun 2 12:38:52 EDT 2005

Sales=Avoid, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
I bought my Dakota Sport at West Valley Dodge. I was given the runaround, but when I finally decided on the truck - it was brought out without any hubcaps!! that should have been enough to send me away but I bought it anyway. Ever since that day I have had nothing but problems with that truck
I will never walk into that store again
Submitted by: Derek
Number of dealership visits=NA, Last visit date=NA, Date report submitted: May 18 16:12:00 EDT 2004

Sales=Avoid, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=No,
I wanted to trade my 99 Dodge Durango for a 2003 Durango, I went into the dealership and picked one out.
The salesman I would say wasn't the most knowledgeable salesperson but oh well. I had my Durango appraised (almost 95k miles) and they gave me a really good bid. We were all ready to sign papers, but when I went over
the contract, I noticed that they weren't giving me my rebate. I asked the salesman why I wasn't
getting the factory rebate of $5,000. He stated that I didn't qualify for the rebate. I really
felt like they were lying to me. I go to another dealer and their quote just happened to be 5,000 less
on the trade. I told them that Ken Garf's bid was higher by 5k, and he immediately figured out
that they just used the rebate in the trade value. This other dealer even had a lower difference
figure then Gar ff but I just couldn't get into the payment range. I've since decided to keep my durango
until it's closer to being paid off. I firmly believe that Ken Garf's dealership in West Valley are
shady to say the least.
Ken Garf. The "U" in Back-U-Up is Ken Garf himself. Watch your back there.
Number of dealership visits=NA, Last visit date=11/03, Date report submitted: Dec 21 20:17:37 EST 2003

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 19, 2007