Jerry's Dodge - Springfield, VA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Poor, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
I had bought my car at a Dodge dealer in Exton, PA and it was wonderful, our salesman has dealt with all my family and their purchases, and everyone was extremely helpful. I assumed it would be the same at all dealerships... but Springfield made me feel like I was a nuisance, and I was treated like an idiot. Because I am a young female, the man assumed I did not know the guidelines of my own warranty, and argued with me on a couple aspects. He was rude and condescending and I left the premise fuming. I travel a lot and need service almost monthly, and though their department is
most convenient to me, I do suggest that everyone "avoid them like the plague."
Submitted by: Withheld by request
Number of dealership visits=1, Last visit date=Early October, Date report submitted: Nov 12 11:32:54 EST 2004

Sales=Avoid, Service=Avoid, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
The Service Dept. scratched the fender while changing the oil on a 2500 4X4. The scratch was 3.5 inches long. They did not rectify it. Go elsewhere for service.
Number of dealership visits=3, Last visit date=June 2002, Date report submitted: Feb 27 21:33:59 EST 2004

Sales=Avoid, Service=Avoid,
They will smile and treat you "Five Star" when you purchase your vehicle. I returned 2 weeks later and the same salesman and staff pretended not to know me after telling me to come back for any need anytime. Get any dealings in writing with these guy's and watch your back.
Number of dealership visits=6, Last visit date=2 November 2002, Date report submitted: 03 Nov 2002

Sales=Avoid, Service=Avoid,
Sales staff will say anything to get you to buy -- forget you afterwards. Service left a family stranded in a broken/new vehicle.
Date report submitted: 05 Aug 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 26, 2007