Thompson Chrysler Plymouth - Radford, VA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Excellent, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I have my Dodge Ram Van serviced at Thompson's. The managers know what they're doing and fix what's broken. They charge you a reasonable (not small!)amount. In short, it's all you could ask from a dealership service department.
My Dodge Ram Van has been a great family camping vehicle for long trips. I had to get a new engine, as I wore the first one out. Thompson's found me a used engine from a truck, and put it in for a reasonable charge. They have fixed other problems, and I go to them for maintenance as well. You can't replace trust, and I know who I'm dealing with at Thompson's service department.
Submitted by: Sandra Jaronski      bohr137[a]aol.com
Number of dealership visits=6, Last visit date=October 2004, Date report submitted: Oct 11 12:21:10 EDT 2004

Sales=Don't Know, Service=Excellent, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
On Sunday, July 18, 9pm, I was traveling home with my family, from vacation when my grand voyager started having problems. I managed to get a rental (that's another story) that night, and got home, leaving my broken van at the Radford Inn. Monday morning I talked to Nathan at your dealership. He was great. He told me I didn't have to come there if I had the VIN number, he could make a key, pick it up and check it out for me. This was great news, since I live 5 hours away. He called a few hours later with great news that it was only a sensor, I was thinking transmission.
Nathan is a great representative of your company. He was very honest and helpful. If I go with a Chrysler or Dodge when I'm ready to trade, I'll be heading your way because of the dealings I had with your dealership.
Submitted by: Mike Lawing     mlawing[a]cox.net
Number of dealership visits=1, Last visit date=07/19/2004, Date report submitted: Jul 21 22:10:55 EDT 2004

Sales=Fair, Service=Avoid, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Avoid Like the Plague, wouldn't honor a recalled part that had a lifetime warranty. They wanted to fix a bunch of things that weren't covered (and that weren't broken), and then they said if that didn't fix the problem, then they would fix the "lifetime warranty" part. I ended up going to Dominion Dodge in Salem, VA and they replaced the warrantied part and all is well and I'm happy.
Roscoe McCoy
Number of dealership visits=11, Last visit date=3/2004, Date report submitted: Mar 7 22:15:10 EST 2004

Sales=Excellent, Service=Good, Parts=Excellent, bought there=yes, scv_there=yes,
Excellent dealership.   I actually paid less here than another "mega dealer" wanted. Thompson will play the deal straight - make sure when you are comparing prices that other dealers have not added hidden extras into the sales contract. With Thompson Chrysler you WILL get a knowledgeable sales force and excellent service! The parts department has always been helpful at finding obscure part numbers and getting the parts in a reasonable time. FWIW: Thompson does warranty service on many of the vehicles sold at other dealerships, and has resolved difficult problems for people that other dealerships could not help. An archived RTML mail list thread from 1997 reflects the service experiences that are sometimes reported by Thompson customers.
Dave Fritz
Number of dealership visits=Many, Last visit date=Feb 2007 (updated), Date report submitted: 28 Feb 2005

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 26, 2007