Virginia Beach Dodge - Virginia Beach, VA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
I purchased a 2000 Durango from VB Dodge and had a good experience with them. Three years later come to realized that certain requested items such as 'undercoating' was not done, 'towing package' for the vehicle was done improperly. They did not keep the paperwork like they said they would. Recently in July 10, 2004 I dropped of the Durango for several warranties repairs. Consumer Reports/Affairs have posted several items for recalls on the Dodge Durango and yet when we took the Durango in for service they didn't know anything about the recalls. Even after we had called Chrysler to ask and they have it noted down as recall items. It took them one month to get everything done with my wife calling them every other day to check on the status of the work. We have on invoice saying they fixed our door but in actuality it still does not work correctly. We now have to take it to a dealership closer to our house to have them look at it and make sure that we are not double billed for their mistake. Now my previous sales representative tried to talk my wife into trading in my Durango for $4,000 to get a $37,000 new vehicle. When I know that the trade in price he was offering was $8,000 short. My wife has informed me she will not allow any Dodge/Chrysler/Ford or other domestic vehicles in our household. And at this point I concur with her. She has owned several foreign vehicles and has never once encounter such troubles with her vehicles.
Submitted by: Michael Swart      mike_swart[a]hotmail.com
Number of dealership visits=5, Last visit date=Aug 10, 2004 Date report submitted: Aug 12 10:20:11 EDT 2004

Sales=Excellent, Service=Poor, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I have bought 4 vehicles over the years with Virginia Beach Dodge. John Ogden, Jeff Jones were my sales reps for the last two. They went the extra mile to get things right. My purchase on my 2003 went a little sour on a rebate issue that was incorrectly listed on there web as $2500 vice the actual $2000. I was upset and they compensated me with $500 in aftermarket. They could of let me walk but they made up for the mistake and kept me as a customer. I just traded in my 2003 Hemi for a 2004.5 Ram 2500 w/ HO CTD. The sale was initiated through the internet sales department. John Ogden started the sale and Jeff Jones sold it to me. I was in and out in 2 hours with my new truck. I didn't pay a dime more than I needed, I will go back this spring or early summer for a new family vehicle, Dodge Durango limited. They earned my trust and my business. Even my folks bought there Grand Caravan there.
The Service department is fair and the body shop is my current issue. I had a collision with my truck that damaged my front end. I brought in in for an estimate, they took some polariods but didn't really inspect underneath, or anything. I left and I had to make repeated calls to find out when the parts were in. After several reassurances they had everything, I dropped it off. On the day I was supposed to pick it up, I went by there and the found a damaged Turbo Intercooler that needed ordering. The thing is, they found out the day prior and still hadn't ordered it at 4:00 pm the next day. Additionally, the part is on back order for a shortage of 14 nationwide. Now I am stuck with a rental out of my own pocket because they didn't discover the damaged intercooler initially on the estimate when it was clearly visible from the ground looking up. They just didn't look, they just wanted to take a couple of external pictures and order what they thought was wrong. In this case, i am stuck in a rental for God only knows how long because the part is not available nationwide. Additionally, instead of doing the body work, cab lights, and pinstriping, it has set there for over 8 days waiting for the intercooler. They should complete all repairs, and once the intercooler arrives, slap it in and I am on my way. Instead it will set, they will receive it and then take 3 additional days to repair it.
Don't use Body shop. The sales and regular service is first rate. Body shop has nice people but they messed my situation up. I would never return for there repair again. I chose them because of my great experience at the sales department and regular service department. Not again.
Submitted by: John Lasseter      atcslasseter[a]aol.com
Number of dealership visits=4, Last visit date=January 30, 2004, Date report submitted: Feb 23 06:55:38 EST 2004

Sales=Poor, Service=Avoid, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
I bought a 2002 dakota quad, used on august 23, 2003. while testing it the running board fell off the drivers side. I took it back to them, they fixed it. I bought this truck. two days later the check engine light came on. They said it was the purge evap. canister. It was replaced. I told the service dept. manager I did not want the service tech to take my truck off the lot for a hose replacement since he looked like he was about 18. They said ok no prob. the next week the same light came on, took it in, they replaced another hose, then my truck was taken down the highway for 20 minutes without my permission. I told the service tech manager about my wishes she said ok, again, no prob. third time I took it in the check engine light was on, I told them the truck was not shifting from 2nd to 3rd. the transmission guy told me it was me who didn't know how to shift this truck! I took it to Tysingers in Hampton and they said there was a TSB on this truck that was never taken care off. they fixed the prob. with the trany! Third time the purge evap set off the light, Tysingers replaced the canister and now its running fine! I will never let Va. beach dodge touch my truck or my neon again!! there service dept. is incompetent!
Number of dealership visits=4, Last visit date=8/26/03, Date report submitted: Nov 29 16:56:19 EST 2003

Sales=Avoid, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=No,
By far the experience I had with the sales dept was the worst!!! The salesman I dealt with did not listen to what I was telling him. He appeared too desperate for a sale. After four hours at the dealership I was ready to go and I had other personal business to attend. When I informed the salesman of this three different times, he made no effort to return my keys. The third time I asked for my keys the manager overheard the conversation and told the salesman "Get him out of here". The manager then told me "Don't let the door hit you on the way out".
Upon entering the dealership I made it clear what I was willing to spend, what I expected for my trade-in and what type of vehicle I was looking to purchase (Used). The only option other than reasonable miles and no more than four years old was that the vehicle be a 4x4. After spending countless hours on vehicles which did not qualify or were over the amount I was willing to spend and listening to every possible "Sales Pitch".....I would say that the sales dept is in need of some training on customer service. Namely "Listening Skills"!!!
Perhaps if I had a different salesman who was not "Getting into it" with the manager, and was not so desperate for a sale, my experience would have been better.
Number of dealership visits=2, Last visit date=23-NOV-2003, Date report submitted: Nov 23 13:44:08 EST 2003

Sales=Excellent, Service=Don't Know, bought there=Yes,
The Internet sales section of the dealership is the only experience I have had. This is the 4th new car/truck purchase I've made between 1981 and 2003 this was like dealing with a family member, Berry is the department manger and Jerry is (not sure of title sorry) only other internet department staff. It may be of interest to note that I do have family that sales new cars and they couldn't touch the deal/fin. I got on my 2003 Dodge Ram Quad 4x2. Barry worked with my wife and I 4 hours to fine the truck I wanted. To contact just call the dealership and ask for the internet manager. These guy's understand if I/we used the net to contact them then I/we can use the net to talk about them.
Walter L. Payne Sr.     leehonda[at]msn.com
Number of dealership visits=3, Last visit date=05/27/03, Date report submitted: 28 May 2003 11:49

Sales=Good, Service=Good, 
I got a really good deal.  The salesman (Randy) was a good guy that treated me well even after the deal was done.  I have been back to the Service Dept several times with pretty good success.  If you go there ask for Alan (service manager) and Mike (diesel mechanic).  I was happy with Alan and impressed with Mike's diesel knowledge.  If you ever go to a service dept it pays to do your homework.  You get treated better if they know that you know what your talking about.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 26, 2007