Whitten Brothers Dodge - Petersburg, VA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Good, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Do not buy a vehicle from this dealer unless you expect no service once the sale is complete. When I first bought the vehicle it had some gashes in the dashboard, I was told it would be fixed and they would order the part, wait time approx. 3 days, it took over three weeks and they never once called to tell me it would take longer than they told me, come to find out it took so long because they never ordered the dash. Along with that I had ordered some rear mudflaps for my vehicle and told them I would like them sent back with my van so I could personally install them, when my wife took the vehicle in for the dash they also installed the mudflaps and then tried to strong arm her into paying for the installation. I talked to the manager after all this letting him know how rude his staff was(almost brought my wife to tears) and he told me they were shorthanded and that was the problem?? Anyway I was told he would take care of it, never heard back. Now two days ago my wife and two small children are driving through the mountains of west virginia and she accidentally locks her keys in the van. We purchased the easy care plan which has lockout protection, all we ever received was the little pamphlet with the phone number on it, and that is in the glove box.
She calls me and I find a dodge 1-800 number to call and get help. They say they no nothing about Easy Care but they will send a locksmith for $65. The locksmith arrives and bills her $50. Nice profit for Dodge. The next day we call Whitten Brothers and ask them about getting reimbursed, the man who sold us the plan tells my wife she should of had the number in her purse/wallet and there is nothing he can do for her, nice customer service. I highly recommend to anyone in this area, do not buy from Whitten Bros. there idea of customer satisfaction is a joke.
Submitted by: =Tom G.
Number of dealership visits=3, Last visit date=8 Sep 05, Date report submitted: Sep 10 12:01:02 EDT 2005

Sales=Excellent, Service=Don't Know, Parts=Don't Know, bought there=Yes, Buy_DaimlerChrysler_again=Yes,
Whitten Bros in Petersburg was great! This is our 2nd vehicle we have purchased there within the past 3 years and will definitely go back when we are ready to buy again. The salesman made us feel at home and we felt like he was honest and that they really cared about our needs. This is really saying something since I work for GM and my husband at a Ford Dealership but we really love our Dodge vehicles!
Submitted by: Withheld by request
Number of dealership visits=2, Last visit date=APR 2005, Date report submitted: May 27 13:59:48 EDT 2005

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I feel this dealership is professional and very honest.This dealership makes things simple not a lot of "mumbo-jumbo" that you can't understand. I enjoyed purchasing my car from them . I am looking forward to purchase the new 300c from them !!!!
Number of dealership visits=NA, Last visit date=NA, Date report submitted: Apr 20 09:08:10 EDT 2004

Sales=Good, Service=Avoid, bought there=Yes, scv_there=Yes,
This is actually a two-part evaluation. When I bought my 99 2500, the dealership was called Triangle Dodge. At that time, my father had just ordered a 2000 2500 V-10 and the salesman was also very helpful in my decision on purchasing a Dodge truck. Shortly after buying my truck, I had only a few minor things that needed attention. The steering wheel was not straight, the rear quad-cab door needed alignment and a parking lens kept getting moisture in it. All of these issues where taken care of with no problem. Since then, the truck has been flawless until I noticed my fuel pressure was gradually dropping to the point that I took the truck in to be tested. The truck was stumbling while towing our 5th wheel through the mountains (fuel pressure dropping to 3.5psi). The dealership had changed ownership, which brought in new staffing from their other Richmond dealership. After the truck was tested and found to have 10psi @ idle and 7psi while cranking, I was told that the truck was fine according to their testing parameters. After many unreturned calls from the new service advisor who said he would check for new info, I was told that they would not replace it and it was not covered under warranty even if it was bad. After telling him that I had seen two pumps changed out under warranty at two other dealerships and I had also read of folks on the TDR having them replaced under the 5 year/100K warranty. His reply was "I'm not going to go by information that you read on the Internet". I personally feel that nobody there even check for information because the pump has since been replaced under warranty by another dealership who took 5 minutes to look it up in the computer and find that it was covered, 20 minutes to test the pump and 45 minutes to replace it. I now know where I will buy my next truck from and I will also post my comments about that dealership in the Survey.
In my opinion, I would recommend finding another dealership to purchase a vehicle from. Having the best sales department in the world still will not outweigh the problems of having an unsatisfactory service department.
Dennis D. Tway      RATTLINRAM[a]juno.com
Number of dealership visits=3, Last visit date=7/15/02, Date report submitted: 28 Mar 2003 18:47

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 26, 2007