BBC Dodge - Burien, WA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Don't Know, Parts=Fair, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
Months of research to decide on which HD Diesel 2500 pickup I wanted. Decided on Dodge. Went online to Costco auto buying service, put together a truck that suited my needs and priced it out. Contacted the 3 of the 4 Internet salesman that are on the Costco Program. Then drove to Bremerton, Tacoma and Larson Dodge all of which over the phone said they would honor the Costco sale price I had. When I got there it was a different story! Bremerton: told me "No way you're going to get that truck at that price". Tacoma: pawned me off to a salesman called the Fisherman. Larson: the salesman was more interested in selling me a 1 ton from the lot and drooling over some chick on a orange Kawasaki sport bike with her thong & ass hanging out of her micro shorts. At that point, I had seriously considered flying back to Texas and buying there, where trucks do cost less. Decided to contact Jim Mattson @ BBC. He was honest and went the extra mile in honoring and beating the Costco price. All but one issue I had with the deal was resolved, but he made up for it by throwing in the rear floor mat(not included)for free. Called BBC's parts dept looking for a set of emblems and got the I don't know what you're talking about. As for service, Bremerton Dodge has all but gained my return visits and I have had nothing but good to say about them.
Overall its my 1st dodge truck and it has performed outstanding.
Submitted by: Withheld by request
Number of dealership visits=5, Last visit date=November 13, 2004, Date report submitted: Nov 16 14:25:58 EST 2004

Sales=Excellent, Service=Excellent, bought there=Yes, scv_there=Yes,
Sales and Service experience was excellent. This dealership went the extra mile for me and my wife. Would like to recommend to anyone considering the purchase of a vehicle. No games played, dealership showed me factory invoice and ask for a fair price.
Number of dealership visits=3, Last visit date=Sept 3rd 2003, Date report submitted: Sep 9 19:03:40 EDT 2003

Sales=Avoid, Service=Don't Know, bought there=No, scv_there=No,
called to get a price on a vehicle off of a web site, told the price and asked why it was so cheap? salesman told me that one of the other salesmen traded the vehicle in for a durango....blew smoke up my butt about financing and all that and i did a vehicle report for $14.99 and found out it was a lease vehicle for 1.5 years and shuttled through two auctions...the last auction sale was to this dealer! Freaking liars these salesmen are and I wont deal with liars.
Number of dealership visits=2, Last visit date=08/28/2003, Date report submitted: 29 Aug 2003 01:30:37

Sales=Excellent, Service=Excellent, bought there=Yes, scv_there=Yes,
BBC Dodge is the best! Service department open on Saturdays! Excellent service, convenient hours. Could not ask for anything more!
Number of dealership visits=3, Last visit date=06/16/2003, Date report submitted: 07 Jul 2003 13:37

Sales=Excellent, Service=Excellent,
A week ago while checking the oil the plastic handle of the measuring stick broke off. This left the metal measuring stick with no way I could remove it. I went to BBC Dodge for help. One of their service advisors came out and worked for at least 20 minutes using a needle nose pliers, going back to the repair department for other tools. He finally managed to grasp enough of the stick to retrieve the dipstick. His perseverance and patience is commended. This company gets my top award!
Number of dealership visits=11, Last visit date=08/02/2002, Date report submitted: 20 Dec 2002

Sales=Excellent, Service=Excellent,
Could not have asked for a better experience. They do it with a smile!
Number of dealership visits=2, Last visit=10/18/2002, Date report submitted: 30 Oct 2002

Sales=Excellent, Service=Excellent,
What a great service department! Super nice people! A real pleasure to do business with! Thank you!
Number of dealership visits=3, Last visit=10/09/2002, Date report submitted: 30 Oct 2002

Sales=Don't Know, Service=Excellent,
People in Service Department were very friendly! We especially enjoyed that. Thanks to all the Staff!    Carolyn R
Number of dealership visits=5, Last visit=10/24/2002, Date report submitted: 30 Oct 2002

Sales=Excellent, Service=Excellent,
Everyone we have dealt with in Sales, Parts & Service has been wonderful, attentive and pleasant to deal with. They give me a free loaner car whenever I have service work done. They also fixed my license plate which was falling off & I didn't even have to ask them. We are very pleased with BBC Dodge!
Number of dealership visits=5, Last visit=10/16/2002, Date report submitted: 24 Oct 2002

Sales=Avoid, Service=Avoid,
Sales department believes that every customer who trades in a vehicle is getting rid of it due to problems. Therefore, the attitude is screw the customer to minimize dealer risk. Unfortunately, I did buy my 2001 Quad Cab from them because I presold my 93 to a friend.
Regarding the service department, The issue came about while taking delivery of the Quad Cab and my friend taking possession of the 93. The 93 was always serviced by BBC per factory recommended intervals. Had final service of driveline (fluids changes, etc.) done two months before warranty ran out and 20,000 miles later the rear carrier bearings failed. The Dakota had 73,000 miles on it at the time and never seen off road or towed a trailer. Brought the issue to Management and guess what? They told me it was my problem and they are not responsible. Needless to say, my '01 Quad Cab will never see BBC again.
Date report submitted: 22 Aug 2002

Sales=Good, Service=Avoid,
I purchased a 1998 1500 Ram Quad Cab 4x4. I took it back to them twice for service. The first time I had them change the oil and filter. When I got it home the new oil filter was finger tight! The second time they forgot to tighten all of the lug nuts after a tire rotation! I don't go back there anymore and I recommend that you don't either. Their carelessness could have cost have cost me hundreds of dollars or my life.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 22, 2007