Bremerton Dodge - Bremerton, WA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Yes,
We went to Bremerton Dodge hoping to buy a quad cab. They didn't have any that we wanted (1500, SLT 4x4,Silver) and after sitting in one, we thought the back seating area wouldn't work well with a car seat anyways. Salesman introduced us to a used mega cab that was equipped exactly they way we wanted. Unfortunately it had been smoked in. So we left.
Last night we thought we would give the used truck a try. I have a trade in that is a nice 2003 caravan and we are upside down in it. We knew this prior to coming to your organization. I checked values on my trade in and what the 2006 mega cab was worth and was willing to give a reasonable offer.
Salesman asked for a credit application immediately. We complied. My wife's credit score is a 700. She has perfect credit with Chrysler Credit. Mine is less from a prior business closure. Otherwise my credit is good and I have bought many cars since then. I didn't want to be on the credit as this would bring the score down. Their sales manager, that we never met, ran my wife's credit immediately! We hadn't even negotiated a deal. My wife has worked for same company for over 9 years and I make over 100,000 a year. My wife has been O.K.'d at Capitol One for up to 30,000 on a Dodge. Their sales manager sent the finance manager in to us to explain how credit works as if we were some young school kids. I am almost 50 years old! I told him that I get the credit thing. They were concerned that my wife's income to debt was too high as she has a $900 mortgage. Again, I explained that the credit was not the issue and why are we concentrating on that when we haven't even negotiated a deal!
I guess their sales manager wanted to impress us with his payments pencils. Maybe even confuse us to pay too much? Too bad. We had already done our homework and configured payments. Again, old school tactics.
So... their sales manager pencils a deal at full asking price for yours and almost half of trade-in value for mine. I guess he was pissed that we wouldn't talk credit. I was, of course, extremely insulted and should have just left then except I liked the truck and Brian seemed like a great guy. So I countered with an offer of wholesale for mine and yours expecting some reasonable offer back. Their sales manager, again never acknowledging us at any time, countered with a story of how they weren't going to lose money... showing a 1400 discount and a 400 over allowance for mine. If I could believe him, which I don't, then they are heavy in this truck and that's your business. The numbers just didn't work for my budget on a used, smoked in, truck.
I will never try to purchase from their organization again. The old school tactics are not something I need to deal with these days. I will most likely go back to previous, long distance, dealer as the buying experience for my minivan was very easy and pleasurable. I am upset that we now have an inquiry on our records when a deal was never attained. We asked salesman to make sure that no other inquiries will be made and we will dispute the one, as we were assured there was only one, that you did for obvious reasons.
In my previous life.... I have been a successful salesman, finance manager, sales manager, and general manager for car dealerships for over 15 years. Their sales manager never got that we were qualified buyers and never even took 2 minutes to talk to us. There were only 1 or 2 customers on the lot if that. Salesman was left holding the bag on incompetent pencils and old school tactics. I felt bad for him... seems like a personable guy.
Submitted by: Chris Lott
Number of dealership visits=2, Last visit date=June 9th, 2007, Date report submitted: Jun 20 12:37:49 EDT 2007

Sales=Fair, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
I bought an '02 Dodge Ram 2500 in '02. Took it in today because the Transmission was slipping, 63000 miles on this truck. The mechanic told me it would cost about 950.00 - to flush the transmission and to "grease the wiring for the transmission" He also told me that none of this would be covered under warranty. I told him no - this doesn't seem right and he told me to come get my truck. I called Dodge Corporation and told them what was going on and to check the warranty further. The mechanic told them that he would need to replace the wiring harness and some components in the transmission - again none of this would be covered. The cost would be about 1500.00. I tried to contact the Service Manager - he would not take my calls or return them. I called Dodge Corporation again to get the District Service Managers number and they will not give that out - you have to get that number from the Service Manager at the dealership - if they want to give it to you. I talked to them again about the problem and now Bremerton Dodge is saying they have found more problems and the costs will be 2000.00! - and I'll have to rent a car since they will have to keep my truck! This is the last Dodge I'll ever buy!
Submitted by: Withheld by request
Number of dealership visits=2, Last visit date=07/20/2006, Date report submitted: Jul 20 16:34:53 EDT 2006

Sales=Excellent, Service=Good, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Bought a 02 3/4 ton diesel. Fair price, no problems, I love the truck. I would go back again. So far...... so good!
Submitted by: Gary Jefferson      hrdbdy360[a]msn.com
Number of dealership visits=2, Last visit date=02-04, Date report submitted: Mar 20 22:41:49 EST 2004

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=No,
I have gone in there to buy a dodge truck and they don't want to help you. They avoid you and only want in your pocket book. I tell them what I want and they won't even look for a truck. I paid cash and they treated me like crap. I called Texas and got one the same day.
Number of dealership visits=5, Last visit date=10/03, Date report submitted: Nov 4 15:44:04 EST 2003

The next two were submitted by the same person.
Sales=Avoid, Service=Avoid, bought there=Yes, scv_there=Yes,
I bought a car which the sales person out & out lied about, (2002 Stratus)said it was a demo car & when questioned about it, he told "I have know way of knowing exactly where it came from or which Chrysler exec drove it. LIE!!! They can look it up on the PC & it turned out to be a program car which was owned by a rental car company. I have numerous problems with it, in which they cannot find the problem. I had an on board computer in it for a month & a half & still no solution. It chugs & dies. The owner says they won't by it back because it is not an endangering condition. HA! What happens when it dies on the freeway & we get hit by oncoming traffic?? I am so sick of being raped by this dealership!
Number of dealership visits=I practically live there!!!,
Number of dealership visits=6, Last visit date=06/29/03, Date report submitted: 30 Jun 2003 09:52
Sales=Avoid, Service=Poor, bought there=Yes, scv_there=Yes,
LIARS & THIEVES   My wife and I recently purchased a 2002 Dodge Stratus from Bremerton Dodge, what a mistake. The vehicle had 9,000 plus miles on it when we purchased it. The sales person that handled our deal told us it was previously a demo car. "driven by Chrysler execs and employees of dodge". Turns out the vehicle was a RENTAL car, if we had known it was a rental we would not have touched it with a ten foot pole. The vehicle has broken down on us 5 times now since 9,500 mile marker (we now have 14,000 miles on it . I've been late to a business meeting and most recently nearly missed a flight out of Sea-Tac airport.The vehicle has even died once on the freeway. I was so upset this last time (Sunday 8:00 Am 06/29/03) that I parked the car right across their front door to their showroom with some lemon signs in the windows and no keys. The owner had to be called on Sunday, YES!!! so she could make the decision to have it towed to an impound yard. Let me admit right here and now that I was parked over not one but two handicapped parking spots, I've never parked in a handicapped spot before I simple wanted to get someone's attention. The owner wanted to teach me a lesson I'm sure. So rather than have me towed to the back service department they took me to the yard. Bremerton Dodge were made fully aware of the current situation before towing it. It was worth the 176.00 dollars it cost me to get it out and Dodge will now have to fit the bill to get it back to their shop today. Bremerton Dodge refuses to buy it back they as does Dodge. Bottom line they take your money and run. As for their service department, real nice guys, really tried to find out what was wrong with the Status but I have to say they can't find the problem. LIARS AND THIEVES STAY AWAY
Number of dealership visits=6, Last visit date=06/29/03, Date report submitted: 30 Jun 2003 08:21

Sales=Don't Know, Service=Avoid, bought there=No, scv_there=Yes,
I paid 32000 for the 2002 Ram 3/4 ton Diesel, new, took it in to the dealership for the 30000 adjustment. I had the whole 9 yards and paid 670.00 for all kinds of adjustments, flushes and check. The following Sunday, ( 300 miles later) I opened the hood and low and behold, the front of the engine, fan, hood, etc etc are now covered with oil. I slid under the front of the rig, and there is oil dripping off all sorts of hoses and tubes and housings and shrouds. Tomorrow, May 12th 2003, I am returning the truck to the dealership at 0700 so that I can be first in line to see what the outfit intends to do about it. My desire is to have the engine compartment steam cleaned, the leak found and stopped and the engine compartment detailed, (you see it was CLEAN) prior to the 670.00 I spent having them do the 30K check! I will report in detail to you how the next chapter unfolds.
That was $32,000 of MY american dollars!
Number of dealership visits=2, Last visit date=May 7th 2003, Date report submitted: 12 May 2003 01:15

Sales=Don't Know, Service=Avoid,
my truck was at Bremerton Dodge for a no start condition. When I picked it up, the oil pressure gauge read zero and the check engine light came on. The service advisor played around with the sending unit for said gauge. He then sent me on my way saying that he had seen a lot of sending unit failures recently and that was the problem. The next morning, no pressure readings again, and all of the main bearings disintegrated. When I talked to the service manager at bremerton dodge he told me that it was not their fault, problem, or responsibility. Thanks to that inept service writer, I had to drop $3500 on a new long block. I would definitely recommend avoiding them like the plague.
Date report submitted: 17 Aug 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: August 17, 2007