Dodge of Monroe - Monroe, WA

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The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I purchased a used 2002 Dodge Dakota in July 2004 and bought the best extended warranty they had. The salesman was pushy and treated me like a stupid, vulnerable woman but I held my ground and walked away satisfied after having them knock off $4k from the sales price.
When I bought my truck which is a manual transmission, I hadn't driven a stick shift in over 7 years so when it kicked out of first gear while I was accelerating, I thought it was an error on my part. The truck never did this on my test drive and I also had my boyfriend test drive it for a second opinion. Over the next 3 months, it kicked out only a few times on me and my boyfriend and only at times of acceleration so we thought it was something we were doing wrong. Then the truck began to kick out once or twice a day, and I was almost hit by another car at one point when it kicked out of gear while turning into a parking lot off of a busy highway. I dropped my truck off at the service department and after 2 days from not hearing from anyone, I called them to see what they had found. When I called the service dept. could not find my paperwork and kept asking me if I was sure I dropped my truck off at this location. After they found my paperwork, they told me they needed to t! ear down my transmission to diagnose the exact part that was faulty and that I would have to pay $400 out of pocket for this. When I purchased my truck, I bought the best extended warranty available which included the transmission. When I called Daimler-Chrysler, their system still showed the truck was owned by the previous owner and no sales contract or extended warranty had been sent in to Daimler-Chrysler. This is 5 months after I purchased my truck!! The warranty I bought is not what I understood by reading the contract and having it explained to me but that is another story altogether. I have now been told that the tear down of my transmission is not covered under the warranty because it is considered a step in the diagnostic process which is not covered. I have also taken my truck in for 4x4 problems and shuddering when I apply my brakes and was told the operation was normal which I believe to be incorrect.
In short, their sales department treated me like an idiot and assumed I was just "another dumb woman" and they also never sent in my sales contract to Daimler-Chrysler. The service department was lazy and had no sense of urgency or understood the concept of follow through. I have been without my truck for a week now and I have had no communication from them, other than when I call. They also never followed up with Daimler-Chrysler on my warranty covering the tear down of my transmission as I was promised. In the past I have always taken my business to Dwayne Lanes Chrysler Jeep in Everett, WA but I thought I would try Monroe Dodge because they were so much closer. In the future, I will take my business back to Dwaye Lanes where I have had good service and honest answers.
Submitted by: Monique Freed       monas77[a]msn.com
Number of dealership visits=3, Last visit date=12/26/04, Date report submitted: Dec 27 15:08:12 EST 2004

Sales=Good, Service=Poor, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
This dealership is owned by Greg Rairdon, who also owns Rairdon Dodge of Smokey Point, WA. I have purchased a truck from both dealerships and have had two friends also purchase trucks from Dodge of Monroe based on my recommendation. My lift pump failed on my 02 CTD Quad Cab at 37K miles. At that point I had taking my truck to Monroe for ALL service needs. They did the "flow" test and it passed, my FP gauge was showing between 0-5 psi. I asked them to check the pressure with their gauge. They said since it passed the flow test, they would charge me for the pressure test and would not warranty my lift pump because it passed the flow test. Crappy customer service! I have been directly connected to over $150K in sales and get blown off for a $150 part! I will not ever do business with these dealerships again.
Submitted by: withheld by request
Number of dealership visits=6, Last visit date=May 04, Date report submitted: Sep 30 14:56:25 EDT 2004

Sales=Excellent, Service=Don't Know, Parts=Excellent, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
I was under the impression you had to go to Idaho, to get a good deal on a diesel. My friend just got back from Idaho and purchased a truck. I thought I would at least try my local dealer and the quote they gave me on my diesel truck was better than what my friend went all the way to Idaho for. I was upfront with them and in turn they were very helpful. I now have a brand new diesel from dodge of Monroe and I love it. Thanks Terry
Submitted by: withheld by request
Number of dealership visits=4, Last visit date=7/30/04, Date report submitted: Aug 3 18:41:48 EDT 2004

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
No comments offered
Number of dealership visits=3, Last visit date=4/30/04, Date report submitted: May 18 16:17:51 EDT 2004

Sales=Don't Know, Service=Avoid, bought there=No,
This dealer as well as Greg Rairdon are owned by the same Person as I had it explained to me by the service manager. Took my 01 ETH/DEE in for a bad trans and Greg Rairdon had my truck for over a month to rebuild the trans. After it came back it shifted worse. Not able to be without a truck for the summer, I took it into the Dodge of Monroe on 12/10/02 on the advise of the service manager at Raredon. What a joke. He was building a case AGAINST me from the beginning with statement like, shifts like all of them I've ever driven... We took an 02/6 speed on a test drive and it shifted so sweet.... Service manage said he knew nothing about the shifting problems in early 6 speeds as well as he didn't know there was a TSB out for them. Liar, Later he said he swapped out out for a new one and it shifter worse than the first.... I actually made a preemptive strike and picked my truck up earlier than they expected. There were other TSB stuff they were going to do. I didn't want them to have the pleasure. Although I haven't bought a car from them I would avoid the sales staff as well. Seems to me that this type of service is a Culture with certain dealerships and not one individual.
Number of dealership visits=1, Last visit date=12/10/02, Date report submitted: 17 Dec 2002

Sales=Excellent, Service=Don't Know,
I was looking at a 1999 Durango. I figured it was a little more than I wanted to afford and after they came back with their "first" numbers I realized it was out of my reach. When I gave them "my numbers" to work with I was surprised - they did and needless to say I now have my Durango and love it. I'm looking forward to doing business with them and hope it goes as well as the sale did.
Number of dealership visits=1, Last visit date=11/29/02, Date report submitted: 02 Dec 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 22, 2007