Frontier Chrysler/Dodge/Plymouth/VW - Burlington, WA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

NOTE: Frontier Dodge is now KarMart. KarMart ratings are on the KarMart page.

Sales=Don't Know, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Bought my '01 2500 CTD from Cyber-Fleet(Frontier linked)/Kim Clark. Excellent experience. Had the truck serviced at Frontier and several other items addressed there - talk with the technician in the maintenance bay about my truck often - he's sharp, knowledgeable, and understanding of what the owner wants. A couple times I have had to wait, and before I can say "dang it...." I'm given a certificate for a free oil change ($60 value!). I'm buying my '04.5 3500 4x4 DRW through Butch Wilmes at Dishman Dodge compliments of  "www.NWBombers.com"....saving a substantial amount, but intend to stay in touch with Frontier for all my local needs. A side note: when I had the '01 serviced for it's 60k scheduled, I took it to Cummins Northwest but bought the serpentine belt from Frontier - was $20 more expensive at the dealership than it would have been at CNW,  just a heads up.
what an awesome truck it has been! Buying another one!!!!!
Submitted by: Dave Alberts          fj40_73[a]hotmail.com
Number of dealership visits=6+, Last visit date=2-05, Date report submitted: Jul 18 14:37:39 EDT 2004

Sales=Excellent, Service=Don't Know, bought there=No, scv_there=No,
Extremely helpful, no pressure, open, and respectful of my simply getting a first look at available options. I am considering a 1500 and when I am ready to buy I will go there first despite this dealer being far from my home. Go there, you will be glad you did.
Number of dealership visits=5, Last visit date=1/31/2003, Date report submitted: 03 Feb 2003 16:41

Sales=Don't Know, Service=Excellent,
Very friendly, answered all my questions to MY satisfaction. Very patient with my questioning of the service that was completed. Dodge could improve the quality of their trucks, make it easier on the service department who has to pick up the pieces for Dodges poor quality. Spark plugs that require changing after 30K miles?
Number of dealership visits=2, Last visit date=9/4/2002, Date report submitted: 10 Sep 2002

Sales=Good, Service=Good,
  Sales: Pretty good.  I had done my homework online and had an invoice printout with me.  Customer got a good deal because he had researched the prices. Had to do the usual dickering to get them down to $199 over invoice. Service: I've only been there twice so far.  Once, they did the work satisfactorily, though I've noticed one thing they didn't do to my satisfaction and the second time they had over scheduled and didn't get my truck in.  They do rent a car for me if I schedule ahead, so I'm not without wheels... thought the Sentra doesn't compare to my Ram!  I have to reschedule this last service and they were very apologetic about not getting my work done.

Sales=Excellent, Service=Don't Know
I shopped around online for prices. I checked invoice price on Microsoft carpoint and Kelly Bluebook. Once I priced out the truck I wanted I contacted several online buying services for quotes. The first one to respond was autobytell and they suggested Frontier Dodge. I called Frontier Dodge and spoke with the internet/fleet sales rep, Terry Shannon 1-800-757-6605, and requested a quote from him. His quote matched Kelly Bluebook right down to the penny. They charge $57.00 over invoice, no hidden charges. I also told him that I had the Farm Bureau certificate ($500.00 off)and that was no problem. He ordered the truck and told me it would be here in about 45 days. 30 days later he called me and said it was there. I was unable to pick the truck up right away due to an out of country vacation. Frontier Dodge held the truck for that time and did not charge me any storage fees. I went to the dealership and picked up my truck as soon as I returned. It was perfect, 2001 2500 Quad cab SLT diesel auto with the new bronze finish. I was out of the dealership in about an hour with no hassle. They did try to sell the extended warranty package but when I said no they did not pressure me. The price did drop significantly from $2200 to around $1000 dollars so if you want an extended warranty package, barter with your dealer. Frontier Dodge is A-OK.

Sales=Excellent, Service=Don't Know,
Excellent dealership. All the sales help were ready to answer questions and provide assistance. No quibbling, wanted to know what it would take to get me into the new truck. Had a trade in Ram, gave me a fair value for trade-in. Worked with me. Only took a couple of hours to be on the road with a new truck. I've heard (from relatives) that their service department is responsive.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 22, 2007