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Received from Jim Draper on Mon, 25 Jun 2007
At KarMART Chrysler Dodge we believe customer satisfaction is extremely important. It shows in our high scoring factory Sales Satisfaction Index (SSI), our Customer Satisfaction Index (service CSI), and our Fixed First Visit score (FFV), all resulting in, and maintaining, our 5-Star rating. As I am sure you are well aware, Chrysler Group's 5-Star requirements have become increasingly harder to achieve and maintain, so it is with great satisfaction that we can still proudly post our 5-Star signage. Only through the hard work of all of our dealership employees can we deliver quality customer satisfaction.
That being said, customer issues do arise from time to time, and this is why
I would also like to leave my contact information. We have customer concern
satisfaction processes in place right now, but if I don't know about it I can't
fix it.
Jim Draper General Sales Manager 360-757-2273
jdraper@karmart.com
| NOTE: Before you submit a report with a complaint about this dealership, please contact Jim Draper and see if your problem can be resolved amicably. All submitted compaints must include a valid email address (or phone number) so that I can contact you to verify that the report is not forged. Before your report is posted, I will check with Jim Draper to see if you have first attempted to resolve your complaint through the dealership contact. If you have attempted to resolve a problem through Jim Draper and are still not happy, your report will be posted and the dealership will have the opportunity to present its side of the story. Dave F. |
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| Dealership Rating: |
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Good sales department, good service |
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Fair sales, fair service |
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Conflicting or not enough information |
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Poor Service or Poor Sales Department |
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Avoid like the plague!! |
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Don't Know or No Experience |
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This page was edited on: August 17, 2007