Lithia Dodge Of Tri-Cities - Kennewick, WA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Poor, Parts=Good, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I was having misfire problems with my 1997 Dodge Ram 2500 with the 360 V8. I kept taking it in just to have them replace component after component after component. They replaced the plugs, wires, distributor, injectors with no results. Finally they called me up after the 5th time it had been in to inform me that it had no compression and that they needed to replace both cylinder heads to the tune of $2000. Then five minutes later they called me back and said that it would be now $2200 and then five minutes after that they called back to say they had made another mistake and that it actually was going to be $2400. To say I was upset is putting it mildly. Finally, after I went to pick it up the bill was actually $2600. It was at that time that I put my good graces aside and let the 'evil me' loose on the entire service department. As a result, the bill was drastically reduced however after couple of days the engine began to misfire again...with new injectors, plugs, etc.. I took it to an independent mechanic (what I should have done in the first place) and he had it running like a top in no time. I filed a complaint against Lithia with the attorney general's office for fraudulent business practices; whether anything came of it I don't know as I moved out of the area a few weeks after the incident. I would recommend that everyone steer clear of the place!
Submitted by: =MontanaDodgeKid
Number of dealership visits=3, Last visit date=8/2003, Date report submitted: Jun 7 13:00:38 EDT 2005

Sales=Fair, Service=Poor, bought there=Yes, scv_there=Yes,
Could not resolve sticky and wandering steering. They checked several times telling me that the front in was within spec. I took it to mean that I didn't know what I was talking about. After being more insistent, the service manager worked with the front end mechanic to adjust the steering box but this did not help. Service manager authorized replacement steering box... this did not resolve the issue. Ended up trading in this 2001 on a 2002 from a different dealership. I was very dissatisfied with the lack of results from Litha Dodge.
Submitted by: Dan Miner        res05fso<at>isp01.net
Number of dealership visits=10, Last visit date=Approx July of 2002, Date report submitted: 05 Mar 2003 22:13

Sales=Fair, Service=Fair,
Service: They are pretty decent to your face, act like they care, but don't give service much effort. Wouldn't acknowledge I had a rough idle problem, wouldn't acknowledge I had a clutch slave problem. They did fix a leaky trans seal under warranty, but that was obvious (took them 2 tries though). They also had some flaking paint repaired in the wheelwell edges under warranty.
Sales: One or two sales guys are pretty cool (Jared) but the others I have dealt with are pretty typical. They say stuff like "what's keeping you from ordering a truck?" and are rather pushy.
Submitted by: Vaughn MacKenzie    sixshift<at>msn.com
Number of dealership visits=8, Last visit date=10-25-02, Date report submitted: 12 Nov 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: March 21, 2007