McCord Brothers Dodge Nissan- Longview, WA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Yes,
I was bilked out of $6000 by a devious sales tactic employed by this dealership. None of the trucks on the lot were quite what I was looking for in color, engine, transmission etc, but one was found at another dealership on the computer. I was told that they could bring the vehicle over for me to look at that but I needed to sign a piece of paper that authorized them to do that, which I did. Personal circumstances arose that prevented me from purchasing a vehicle at this time. McCord said that I signed a "purchase agreement" and that failure to take the vehicle represents a breach of contract. The only thing they could do is buy the vehicle back as used $6000 below the sales price but that I would be required to pay them that difference. According to my lawyer it was a valid sales contract not simply an authorization to bring the vehicle here and I would have to pay that $6000. Even though I am a fellow Daimler-Chrysler employee I feel that I was lied to and will never do business with McCord Bros. ever. Lesson: Beware of slick talking sales people and don't sign anything without having your lawyer look at it first.
Submitted by: Darren Huddleston
Number of dealership visits=1, Last visit date=Fall of 06, Date report submitted: Jun 10 18:01:20 EDT 2007

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Maybe,
Recently was shopping for a vehicle for another family member. For whatever reason, this dealership does not have an internet presence, so I paid a visit. I was interested in a Dodge Caliber, and a couple Nissan models. The salesman REFUSED to let me test drive, or even unlock, the vehicles I was interested in, and proceeded to tell me they did not have any Calibers on the lot (of which they did have three off to the side) and would not unlock any Nissans either. He then started trying to sell me a few used cars instead, and in the process, started badmouthing every other local dealership in town, which I thought was very unprofessional. A few days later, I reluctantly returned with my Mother to check out the Caliber, and the same salesman, tried to sell my mother a Durango, which she clearly did not want. Very high pressure, and again, started badmouthing other dealerships in the area. They seem like they are about fifteen years behind the times, and it is dealerships like this one that drive people to places like Idaho in the first place. We ended up purchasing another brand of vehicle, locally, and had a good experience. If I want to purchase a new Dodge or Nissan in the future, I will travel out of town to purchase the vehicle.
Submitted by: Name withheld by request - No contact info provided
Number of dealership visits=2, Last visit date=6/5/07, Date report submitted: Jun 9 12:50:29 EDT 2007

Sales=Don't Know, Service=Poor, Parts=Fair, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=No,
I had a issue that I found a solution to on a Dodge truck forum & suggested it to the service dept. & they refused to even consider it. I replaced the part(even though it was under warranty) & solved it. I would not let them work on my wheelbarrow.
Submitted by: Mike Smith
Number of dealership visits=6 or 7, Last visit date=Oct. 2006, Date report submitted: Mar 12 19:23:06 EDT 2007

Sales=Excellent, Service=Excellent, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
small place great service, nice people, kept my money local. unlike these cornballs that live here make there money here, and go to that meat head dave smith were they totaly get screwed, with there circus inviroment, and loose there consumer protection, some people aren't very brite. you smith buyers no what i mean. uh huh!
Submitted by: ben dover
Number of dealership visits=10, Last visit date=1-31-07, Date report submitted: Jan 31 20:01:52 EST 2007

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
this dealership being smaller than most is one of the reasons i go there. being in sales and service for over 25 years. that's at ford, honda, chevy, olds, pontiac, cad, subaru, most every brand of car and truck out there, also being a commissioner on the local city board, i've heard nothing but horror stories about the bigger dealerships, hanna's dicks you name it most all your metro stores are out to gross and bubble there customers, don't even get me started on the meat head order takers at dave smith,now there are some jim dandy's. people in washington don't realize what they give up going out of state. consumer protection for one not to mention if you have a paint problem you have to go back to there dealership for paint repair, also if you make your money in your home town, don't be a idiot and spend it elsewhere support your local mccords dealership no one will beat there deals, also no balloons no ties no popcorn no clowns no bull shi# you will get that at the metro stores, and dave smith be smart buy at mccord's dodge nissan.
shop the rest buy from the best in sales service and parts mccord bros dodge nissan, don't get hosed and mislead by metro stores. and old idaho smithy; 25 years i've never heard of a happy customer. unless they were just a rude old prick that didn't support his community.
Submitted by: Lee Knox    hotrodlimo[a]msn.com
Number of dealership visits=one, Last visit date=1-31-07, Date report submitted: Jan 30 18:57:12 EST 2007

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
I dealt with John, and he did everything just the way it was quoted over the phone to me. I live 90 miles from this dealership, and phone shopped at Dave Smith/Kellog ID prior to calling McCord. My trade-in value was $2500 higher at McCord on my 2004 Chev Silverado, and the new truck was about $1,300 less. Very courteous in all regards all the way thru the transaction. I had a minor starting problem (defective chip in key) with the truck, and called their service department, they talked me thru the problem w/o having to go to a dealership, again very courteous professional service. I would highly recommend this dealership, and having read some of the negative comments from other customers, it seems to me that people with a negative experience are much more likely to post online, than someone who has an extremely positive experience such as mine.
Submitted by: brad colkitt          bowtiebuck[a]msn.com
Number of dealership visits=10, Last visit date=December 24, 2005, Date report submitted: May 23 16:55:16 EDT 2006

Sales=Poor, Service=Excellent, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
I bought my husband a "new" truck on April 20 from McCord Dodge. About a week and a half later, when my husband went to put steps on the truck, he discovered that the truck had been wrecked. The underside of the truck bed had a long spot containing rusting, dents, paint chipping and yellow paint from whatever the truck had been run over. The spot ran from the point where the cab and bed met to the tire. When my husband took it in, the service department said the car had obviously been damaged in transport and should not have been accepted on the lot, and they notified a sales manager. When the sales guy saw the damage he said, "we'll repair the damage." But my husband said that wasn't right. He negotiated and paid for a new, undamaged truck, which was not what he was sold. He was sent back to the Senior Sales Manager to whom he had negotiated the deal and was then given the "Well, what do you want?" request. My husband, of course, wanted what he had paid for -- a new, unwrecked truck. So, for two weeks he was given the run around. They said they'd repair the damage and that was it. So, I went in with him two weeks later and was told by both the Senior Sales Manager and the New Sales Manager, that receiving damaged trucks and cars on their lot and selling them as "new" was routine. The Senior Sales Manager said that almost all of the vehicles on the lot had some sort of damage and the New Sales Manager informed me that at least one from every two transports has some transportation damage to it, but they sell them as new. Our truck, damage and all, was considered by McCord Dodge's Sales Staff as New. Wow. You know, even department stores know to mark down the price on damaged goods. They know that it is a misrepresentation of the product to call it "new." You would think a car dealership should know better as well.
Oh, yes. And to top it off, the middle rear break light that is attached to the cab of the truck, leaks into the backseat.
Submitted by: Withheld by request
Number of dealership visits=2, Last visit date=May 16, 2006, Date report submitted: May 19 17:23:30 EDT 2006

Sales=Excellent, Service=Fair, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
The sales staff was good. When I took my truck in for a warranty brake problem it took a week to fix, they didn't even look at it for days. When I took my truck in for stalling problem they looked for diagnostic codes and told me there was nothing wrong because the ECM had no codes. I am a diesel mechanic and told them that my diagnosis was a bad transfer pump before the appointment. I think I was justifiably angry when the transfer pump failed completely months later, stranding my wife alone on the freeway five miles from town. I had to pay for towing and informed the dealership of the failure. They waited 3 days to even look at the truck and told me "your transfer pump is bad" then took 2 days to fix it. After some research (about 5 minutes on the internet) I found a technical service bulletin describing transfer pump failure and early symptoms that was released before my initial complaint. Any competent mechanic would have looked for TSB's and recall info before even touching a vehicle. On the other hand they are just blatantly incompetent, not criminal.
Submitted by: =Jason
Number of dealership visits=4, Last visit date=mid 2004, Date report submitted: Jun 4 14:42:52 EDT 2005

Sales=Excellent, Service=Avoid, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Went to the service dept with a problem with the heater (blows out very luke warm heat) says all rams do that (BS) sent me on my way, Heater core is bad and radiator blew a few days later avoid at all costs
Number of dealership visits=2, Last visit date=12/14/2003, Date report submitted: May 4 17:37:46 EDT 2004

Sales=Excellent, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
Just purchased a new vehicle from Mike and Don. They were really nice to work with and did not use any high pressure sales tactics. Just very honest and did everything they said they would at the price they quoted us. We would definitely work with them again. We highly recommend them!!
Ali Klawitter
Number of dealership visits=1, Last visit date=2-27-04, Date report submitted: Mar 1 15:41:16 EST 2004

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I had a problem with my 2002 Diesel 4x4 that they worked on for 3 days fixing and checking until they found the problem. They went way above the average repair shop and I would not take my vehicle to anyone else. Very professional treatment both from sales and service.
Number of dealership visits=5, Last visit date=11/10/2003, Date report submitted: Nov 10 20:29:09 EST 2003

Sales=Avoid, Service=Don't Know,
Hard core sales, will switch salesman etc. Mention Dave Smith Motors and you are told that they won't service your vehicle if you bought it from Dave Smith. Dodge should investigate this dealer.
Number of dealership visits=2, Last visit date=NA, Date report submitted: 22 Dec 2002

Sales=Avoid, Service=Fair,
Surprisingly I got very good service from them on one of my trucks the other one they did exactly what they said they would do even though it didn't fix the problem and so far no one else has been able to fix the problem either. Over all they did a good job right up till I was driving out of the parking lot and in the rear view mirror I read the words "Dave Smith customers are gay" written in the dust on the canopy window. Of coarse "they didn't know who did it" boy there were a few people in the service dept. that got an ear full! Last time there for me!!
Number of dealership visits=2, Last visit date=9-20-2002, Date report submitted: 01 Oct 2002

Sales=Avoid, Service=Avoid,
I live in Longview and after trying to avoid them like the plague taking my trucks to Portland and Vancouver Dealers 30 to 40 miles away, and having terrible service problems there too, I went to them asking about service manuals "the ones they use" they told me they are not available to the public, just bring your vehicles in we will take care of them. I told him "NO WAY" I have herd nothing but bad things about this place. I have to agree they Dodge needs to shut them down.
Date report submitted: 18 Aug 2002

Sales=Avoid, Service=Avoid,
This Dealer should be shut down. They have rewrote the book on crooked sales and service. I've purchased three vehicles from them and the last two have been a joke. The 2001 I purchased has been a reliable vehicle with little or few problems to date, but the used vehicle I purchased was knowingly bad by the dealer and almost killed myself and my daughter 6 days after purchase. These guys are written up in the local paper all the time for ripping people off. They are a total embarrassment to Dodge and there products!
Date report submitted: 30 Jan 2002

Sales=Excellent, Service=Don't Know, Have gone over and above the call of duty!

Posted to TurboDiesel List:
biggest joke alive they are, even went to the top with problems, they are as big a joke as service and the rest of them.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: August 17, 2007