Vancouver Dodge/Mazda - Vancouver, WA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Poor, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=No,
I took my truck into the service department early in the morning. I received a call around noon stating that they could not find my truck. The dealership called the authorities to let them know that the truck appeared to be stolen. After I called my insurance company, my truck came
back from the glass dealership with a new back window in it. My truck was mistaken with another. No they have to take the window out and replace it with the one I had originally. The service department also stated that they leave the keys in the ignition in the parking lot if the vehicle is blocking another. Do not ever take your vehicle to the service department. They do not have the ability to even track the vehicles nor do they give a damn. I have sent a letter to Chrysler stating the problem that I had. I am surprised that they are considered a five star dealership and the fact that they are even still in business.
Submitted by: Withheld by request
Number of dealership visits=1, Last visit date=April 9th, 2007, Date report submitted: Apr 9 21:53:41 EDT 2007

Sales=Fair, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
Service dept sucks!!! Try to rip you off avery chance they get, even if you bought their extended service package. Not a 5 star dealership. Argue with you about everything even though I bought the new truck from them. Once your out the door they could care less.
Truck is good so far, a/c crapped out and even with extended warranty they wouldn't fix. Front end wanders and pulls, had it realigned several times, still bad even with different tires. Service dept. argues with you every time, it's never the customer may know what they are talking about???
Submitted by: =Not 5 Star Drlr
Number of dealership visits=10, Last visit date=2/2005, Date report submitted: Jul 13 15:58:07 EDT 2005

Sales=Avoid, Service=Avoid, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
There high pressures sales guys really screwed us over.. their financing person also was full of lies. The woman in the service dept. is an absolute witch! She is very rude and grabs the keys out of my hand every time I bring in our Durango for an oil change. I bring it here with my own filter so I do not have to give them another penny!!! We are planning on purchasing another Dodge, but will not consider Vancouver Dodge for our next purchase.
Number of dealership visits=too many, Last visit date=03/04, Date report submitted: Apr 21 14:09:12 EDT 2004

Sales=Avoid, Service=Don't Know, Parts=Avoid, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Most of my experience is with the parts dept. during which I usually find it cheaper not to buy at this dealership. I always go armed with a part's list price obtained online and this department's prices generally exceed list by approx. 30%. One of their parts counter people said "I don't care what other dealers sell for, there's the price!"
As to sales; this must be the highest priced dealership in the west. Now I see that they are charging a "dealer additional markup" on new trucks which coincides with the amount of the current customer factory rebate of $4500. (on 2003 models) and $2450. (on 2004 models) They have decided to steal our rebate incentive!!
Number of dealership visits=5, Last visit date=NA, Date report submitted: Nov 15 06:13:31 EST 2003

Sales=Avoid, Service=Don't Know, bought there=No,
I went to Vancouver Dodge/Mazda to look at Ram pickups and told the first salesman I didn't need help. I then told the second salesman I was OK and didn't need any help, then a third salesman suggested I have a nice day and leave. Needless to say I will NOT be doing any business with this dealership and intend to tell everyone I know about my experience and advise they not go there! They stink!
Number of dealership visits=1, Last visit date=07/14/03, Date report submitted: 14 Jul 2003 20:42

Sales=Avoid, Service=Fair, bought there=Yes, scv_there=Yes,
Bought a new Durango a few years back. I was trading in my Honda and told them from the start we had no cash down. Once we agreed on the price we signed and drove off in our new Durango. Three days later they call and say oh, by the way you owe us $3,000.00! I was like the hell we do. We told them we had no cash to put down and if that was the case why did they let us drive away with the Durango. They said well, we have a new person here and she messed up! We said fine we'll bring the Durango back and I want my Honda back. They said I'm sorry we already sold your Honda so you will have to pay us the money you owe or we will have our lawyers contact you and take you to court!
There are a small few in the service department that are easy and willing to help you when you need it. Every time I go there for my oil change (part of the agreement when we bought the Durango) I truly feel sick to my stomach!!!!!
Number of dealership visits=Too Many, Last visit date=2/10/03, Date report submitted: 18 May 2003 00:00

Sales=Excellent, Service=Excellent, bought there=yes, scv_there=yes,
I bought my 98 Dakota from Vancouver Dodge in December 1998. Since, I have serviced it regular there and have always been treated well and fairly. The Sales staff were superb and the people in the service department have always addressed my warranty and maintenance concerns swiftly and with professionalism. Of all the dealers I have dealt with in the past 40 years, they are by far the best I have been to.
Number of dealership visits=numerous, Last visit date=January 2003, Date report submitted: 06 Feb 2003 22:24

Sales=Don't Know, Service=Fair,
Some of the service people are not very friendly. They seem to act as if they are doing you a favor to work on your vehicle. The parts counter person seems angry and indifferent. I don't feel real comfortable when I have to deal with any of them. They never respond to e-mail requests for information. I am still waiting for a reply to the last message I sent them concerning a TSB. They act like they are the only game in town. Too bad, that they have to give Dodge a bad name. I love my 2001 Ram Quad 4x4. But I worry that they are going to screw it up during routine service or repair. When the clock spring recall came out. I made an appointment with the service department to replace it. At the time of the appointment they had the parts in stock (they are supposed to set aside parts when appointment is made. When I arrived for my scheduled appointment they had run out of parts. They didn't even have the courtesy to give me a call and let me know that I! would have to reschedule. Not having any real choices, I bit my lip and rescheduled. Why don't these people understand that courtesy sells (even if the product sometimes doesn't)?
Number of dealership visits=6+, Last visit date=08-30-2002, Date report submitted: 02 Sep 2002

Sales=Don't Know, Service=Avoid,
This is the second dealer I have tried to take warranty work to I took in two vehicles rented a car so I could leave them overnight. One was a 2001 Ram 2500 diesel the other was a 2001 four door Dakota each truck had two problems, only one was fixed (a squeak) on the Dakota. The Ram was worse and they couldn't find any thing wrong. Although we did get a "complimentary" price Quote for over $1000 dollars worth of service items they would be more than happy to take care of when we brought the truck back so they could fix the truck (Dakota) again. Yea Right!
Date report submitted: 18 Aug 2002

Sales=Good, Service=Excellent,
I bought my 2001 CTD through the internet from Canada. The Map sensor went out driving it home in a traffic jam near Seattle. Call the dealer in Canada, he said take to the local Dodge Dealer when I get home. Drove to Dodge the next morning. The service guys said I need to make an appointment and bring it back, I ask to speak to the service manager, bang, the service desk ask what the problem again. I explained he call the manager on the phone, the truck was left and fix and pickup noon the same day. I have had another problem since. We also looked at used truck at the same dealership. They were very nice and fair, the dealership did have short bed, they were nice to us and we left. I probably would speak to these for a new truck, but they would have to match the internet price. They were close this time, they responded to my internet application the day after I bought my truck from a Canadian Dealership. The fleet manager said he would be hard press to go "cost less $500" which I got from Canada. Unfortunately, he was a day late. Still, I think, I could negate a deal with Vancouver Dodge with a little effort.
Date report submitted: 25 Apr 2002

Sales=Don't Know, Service=Poor,
I'm tried of dealing with Vancouver Dodge when it comes to warranty work. It`s not worth the line of crap I get when I call the service dept. And this has been going on for a year.

Sales=Excellent, Service=Excellent,
I feel like a person at this dealership, they treated me with respect and not some dummy, will send anybody that is thinking about buying new /used to this dealership.

Sales=Don't Know, Service=Good,
didn't listen to what I said was wrong. Replaced parts in the T-case but did not change fluid until I called to there attention, Then they did it for free, (On my time)

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: April 25, 2007