Nitro Dodge - Nitro,WV

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Fair, Service=Avoid, Parts=Avoid, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Dan in parts is a liar. Told us that our minivan was under warranty and the bearings and the tie rod end (that broke (69,000 mi.) but when we got there the a**hole said he had never seen us before and would not help us. Stay away from Nitro Dodge and the cheap products they sell.
Nitro Chrysler sucks and I hope they go out of business.
Number of dealership visits=approx. 1, Last visit=August 1998, Date report submitted:

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
The sales department gave me a fair deal meeting my special request for a hitch and bed liner. The service department took care of my problem with the drivetrain while I waited and installed the hitch and bedliner. The parts department ordered me a hitch plug calling me when it arrived. My experience was positive and will buy again, especially due to the dealership being so close to my home in Saint Albans. Bob and the staff get my vote.
Stu Shirk
Number of dealership visits=approx. 1, Last visit=August 1998, Date report submitted: Feb 16 07:02:42 EST 2004

Sales=Poor, Service=Avoid, bought there=Yes, scv_there=Yes,
On 6-26-02 I purchased a 1999 Jeep Grand Cherokee Laredo from the Nitro Dodge Dealership. When I inquired about the price with Salesman Norman Pennington I was told that the best he could do on the price was $19,000.00. A few moments after that Roger Cordell, the head salesman walked up and when I ask him the same question he told me he could give it to me he had $15,000.00 in the Jeep and could let me have it for $17,000.00 and he will agree to fix the bumper which was scuffed up on the L rear of the veh. and fix a small dent on the right side of the veh. We agreed and I purchased the veh. Later that evening at approx. 11:30 at night I was driving the veh. on Rt. 152 in So. Point, Oh when it suddenly lost power leaving me stranded on the side of the highway at night with my daughter with no lights, etc. Valley Alternators checked out the veh., recharged the battery, and stated that it had a bad alternator. I also noticed a grinding noise when applying the brakes and a severe squealing noise. I took it back to Nitro Dodge the next day and was told that they drove the veh. and nothing was wrong with that alternator, and that the brakes were fine. That evening coming home from work the veh. did the exact same thing and left me stranded on MacCorkle Ave. in Charleston. The veh. was returned the next morning and they insisted that it was the battery and installed a new battery. It happened again the next day and was returned and they agreed to install a new alternator. The brake issue was again discussed and they insisted that it was not the brakes but the rotors that needed replaced which they did. Picked up the veh. that evening drove approx 3 miles when I noticed a burning rubber smell. Pulled over checked the veh and noticed smoke rolling out from the wheel wells, and brake dust all over my wheels. Immediately I took it back and was informed that they had sanded the brake pads and this was not uncommon. I have had this vehicle in the shop numerous times over the brake issue and today has never been resolved. Called again 3/7/03, spoke with Darrell in the shop and informed him that the brakes had been checked by another mechanic and the veh. was unsafe to drive and where the brakes were never fixed properly that the new rotor was now damaged again. He said to bring the veh. in on 3/10/03 and he would replace the brakes. When my boyfriend took the veh to the dealership that morning he spoke to Mike, a salesman, Mike immediately started using fowl and unacceptable language and cursed at him repeatedly and Mike told him that he didn't want to "F" with him, that he wasn't giving anything for free to anybody and he wasn't going to do an "F-ing" thing to that jeep. When I was told of this I immediately called the mech. to inquire about this and was told that he didn't agree with the way Mike handled the situation in dealing with the customer however his hands were tied and I would need to speak to Mr. Hively the Gen. Mgr. On 3-13-03 I again sent my boyfriend to Nitro Dodge to inform Mr. Hively of his employees actions which in turn said that he to has cursed at customers when making deals on vehs. That he was not going to fix anything but he would trade with me if I wanted to returned the veh. and that was the end of it as far as he was concerned. I myself called Mr. Hiveley and spoke to him directly and was told that he was not going to fix the veh. because there had been addtl. mileage put on the veh. since the purchase date. I told him that I was filing a complaint with Consumer Affairs, US DOT, and Dodge, and that I would be sure and tell everyone about the customer service and how customers are treated at that dealership. He told me that if that was the way I felt about it then we had nothing more to discuss and slammed the phone in my ear. I am pursing this further thru the legal system and speaking from experience I would strongly recommend that when making a decision to purchase a new vehicle I would very strongly encourage others to deal with a different dealership as Nitro Dodge offers very poor customer service as well as sales as the sales dept tried to sell this veh. to me for much more than what it was worth. Never buy a vehicle from Nitro Dodge New or Used.
Jan Fink          idj4u2[a]aol.com
Number of dealership visits=approx. 6, Last visit=03/13/2003, Date report submitted: 13 Mar 2003 16:55

Sales=Avoid, Service=Don't Know,
I was involved with the dealership as a serious potential customer. One of the salesmen I had been working with called me to advise me that one the the models I had been very interested in had arrived. He was preparing the vehicle for me to test drive and one of the issues he and I discussed was inflation pressure. I had previously test driven a vehicle there with 70psi in F & R tires which after much debate, I dropped to 45psi F and 40psi R. During the inquiry about inflation pressures the salesmen and I again checked the owners information and confirmed the recommended values. Upon checking the pressures, the were 60psi all around. Again, I started to drop the pressures when the sales manager began berating me for this action (in front of all present at the dealership). He criticized my actions and rudely insisted that I was causing trouble for the dealership and service department and did not know what I was doing. He said if I bought the truck I could do whatever I wanted with the tire pressures. I spoke with the owner a few days later and he only reluctantly expressed any concern over the issue and never acknowledged the relevance of proper air pressures, the error of the trucks prep by service, or the correctness of my inflation pressure date. I would hate to think how a service problem would be handled at this business if something this basic was approached in this manner!!
Date report submitted: NA

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: March 27, 2007