Fremont Motors - Cody, WY

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Poor, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=No,
I had my wife take my work truck in to have valves adjusted and for poor shifting performance. They did a factory recall of the throttle linkage and didn't have the housing on it in the proper position. The throttle cable was exposed and plastic coated cable was catching on the fixed housing, causing the foot pedal to stick closed. My wife picked up the truck and was backing out of a parking place, throttle came unstuck suddenly and caused her to hit a post, wrecking the bumper and left rear quarter panel. Took truck back to FREMONT Motors and mechanic could not see what was wrong and blamed it on worn internal parts in the injector pump that were repositioned with the new cable. I personally was there for that and noticed that the dipstick was broken off and cable ties had not been placed on new cable. They gave me a new dipstick after I complained and I did the work of getting the broken one out of the tube, as I didn't want that (mechanic) to touch the truck. Also discovered later that the vacuum hoses to the axle engagement actuator had been disconnected, assume it was deliberate as it had worked fine previously.
After contacting Dodge customer relations, they sent a rep from Washington State to look at it. We met him at the Worland Ford/Chrysler dealership, the mechanic there had it fixed in 5 minutes. The Dodge rep paid for this service call. FREMONT motors would do nothing for the damages. Dodge refused to give us a copy of this reps report (we were going to sue Fremont) and the Worland dealership had no record of this repair.
In retrospect I must wonder if the mechanic was anti-military, my son was in the Marines and I had stickers in the window attesting to that fact. Mechanic is a foreigner from a Baltic region. More damage was done to the truck there than repair.
Submitted by: Bob Brewer   brewrfam[a]tctwest.net
Number of dealership visits=NA, Last visit date=NA, Date report submitted: Oct 3 16:37:13 EDT 2006

Sales=Good, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Fremont has had a good reputation in the past. Unfortunately after my Dec visit, I discovered they lost their diesel mechanic. His replacement was so-so. He was rated for Ford, but not Dodge. The dealership sells both.
If they were to rehire the departed diesel mechanic I'd go back to them. But until that happens I'll take my truck to Cummins.
Number of dealership visits=10, Last visit date=Dec 2003, Date report submitted: Apr 14 20:51:27 EDT 2004

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: March 28, 2007