TSB 23-35-98

Door trim panel retainer clip attachment breakage when door
trim panel is removed for service.

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Models:

1994-1999 BR/BE Ram trucks

Discussion:

Door panels contain up to 13 plastic retainer clips and 3 screws (fig 1 and fig 2).  It is extremely important that each individual plastic retainer clip is separated from from the door with the correct tool - failure to do so may result in damage to the interior door panel or the clips themselves.  The correct tool is a Snap On A161B.  Door panels should never be removed by hand without a proper tool.

FYI - base models have 5 clips on the bottom, 3 on the front edge of the door and 3 on the back edge.  They are not equally spaced from each other. Premium models have the same PLUS two more at the top of the inner trim panel. 

NOTE: DAMAGE TO THE DOOR TRIM PANEL MAY OCCUR IF THE DOOR TRIM PANEL RETAINER CLIPS ARE SEPARATED FROM THE DOOR WITHOUT USING THE PROPER TRIM PANEL REMOVING TOOL.

Policy:   Information Only

This page was edited on: May 3, 2004