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Warranty Bulletin D-03-01

US Claim Processing For Vehicles Originally Built For Sale In Canada

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for Truck accessories.

To: All Dealers

Purpose:

To explain claim processing for eligible Canadian owners of 2003 model year vehicles traveling in the U.S.A. (Refer to Warranty Bulletin D-02-13 issued in July 2002.)
To explain Goodwill coverage and claim processing for 2002 and prior model year vehicles originally built for and sold in Canada that are currently in use in the USA

Information:
Vehicles originally built for sale in Canada can be visually identified by viewing the Certification Label affixed to either the driver's door, the "A" pillar or the "B" pillar area. The Certification Label will contain a maple leaf and also state "Manufactured by DaimlerChrysler Canada Inc."

Coverage - 2003 Models:
Warranty coverage for 2003 models fall into one of three categories:

Vehicles imported for resale purposes from Canada Into the United States have no applicable Warranty coverage.
Canadian customers traveling in the United, States on business or vacation will continue to receive warranty repair coverage under the terms of their original Canadian new vehicle warranty.
DaimlerChrysler vehicle owners that relocate to the United States and bring their Canadian vehicle with them, must contact the DCCAR who will assist them in the process of coverage code revision to the applicable United States warranty coverage on their vehicle.

Coverage - 2002 AND Prior Models:
As a customer satisfaction gesture, DaimlerChrysler will when notified apply the balance of the USA 3 year/36,000 mile Basic Limited Warranty Coverage to these vehicles. For Cummins diesel equipped trucks, the balance of the 5 year/100,000 mile Cummins Diesel Engine Limited Warranty Coverage will also be applied. No other coverages will be applied.

Action Required:
Verify vehicle information using the VIP inquiry on DIAL. If the 2002 or prior Canadian vehicle has a warranty Coverage Code of 510 or 516, less than 36,000 miles (100,000 miles for Cummins diesel trucks) and is in the possession of the consumer, you or the consumer must contact the DaimlerChrysler Customer Assistance Center (DCCAC) with the VIN and current odometer reading to initiate the revision of the coverage code. Their number is 1-800-592-1997.

If you have a 2002 or prior model Canadian vehicle with a Warranty Coverage Code Of 510 or 516 in your used vehicle inventory, contact, your Business Center office to obtain the revised coverage code for the Vehicle.

If the vehicle is a 2003 or newer Canadian vehicle, with Warranty Coverage Code 360, 715 or 716, and the Canadian owner has been relocated to the USA, instruct the owner to contact the UCCAC to have the vehicle recorded in the USA The DCCAC will get the customer's new address information loaded to VIP. The Warranty Coverage Codes will also be changed to the comparable USA coverage for the relocated Canadian customer.

Claim Processing:
If you enter a warranty claim for a Canadian vehicle that contains the following Warranty Codes: 360, 510, 516, 715 or 716 your claim, will reject for either Message Code.

VR3 - Warranty Coverage Does not Apply For the Market the Vehicle Is Registered In

OR

VR7 - Repairs To Vehicles Registered In A Foreign Market Require Authorization

The VR7 Message Code applies to traveling, vacationing, and relocated Canadian customers who have not yet contacted the DCCAC. DaimlerChrysler field personnel will authorize this Message Code when a copy of the customer's Canadian driver's license and Canadian vehicle registration are attached to the claim. Perform the repair for visiting owner, obtain the proper documentation and hold the claim for review by your District Manager. Do not refuse repairs for the visiting Canadian customer.

The VR3 Message Code will apply when the Canadian vehicle has a USA registration. This Message Code is not payable.

Please make sure ALL Service Department personnel are aware of this bulletin.

DLR5-506 Global warranty

I would like to thank Bob Bergevin, Arthur Cantrall, Barry Drodge, David Lovell, Bill Maurits, and Steve for supplying the information for these bulletins. And a big thank you goes to Geno's Garage for making DodgeRam.info possible.

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This page was edited on: May 3, 2004