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TSB 08-011-04

Poor Radio Sound Quality With Infinity Speakers

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Geno's Garage Truck Accessories

Date: March 16, 2004

Models: 2004 (DR) Ram Truck

NOTE: This Bulletin Applies To Vehicles Equipped With Infinity Speakers, Sales Code RCK.

This bulletin involves correcting speaker wiring polarity in the radio connector.

Radios equipped with “Infinity Speakers” may exhibit a variety of symptoms due to reversed
right front speaker wiring (polarity). Symptoms include: front door or speaker buzz, poor sound
quality, lack of bass.

Operate the radio with the balance and fader controls to the center position. If any of the
symptoms are present, perform the Repair Procedure.

Parts Required:
Qty. Part No. Description
AR 04883971 RTV Sealer

Special Tools/Equipment Required:

Heat Gun     Pentastar Service Equipment (PSE) W-PH1200 or equivalent

Repair Procedure: 
1.      Remove the radio from the instrument panel.
2. Inspect the radio connector(Figure 1). Cavity 8 in the connector should contain the gray
with brown tracer wire and cavity 7 should contain the gray wire.
3. If the wires are reversed, remove the wires from the insulator using the appropriate
terminal remover.
4. Install the gray wire with brown tracer in cavity 8 and the gray wire in cavity 7.
5. Install the radio.

Policy:    Reimbursable within the provisions of the warranty.

Time Allowance:

Labor Operation No:   Description Amount
08-92-PF-90 Remove Radio and Correct Wiring At radio Connector 0.5 Hrs.

Failure Code:

68          Noisy  

I would like to thank Bob Bergevin, Arthur Cantrall, Barry Drodge, David Lovell, Bill Maurits, and Steve for supplying the information for these bulletins. And a big thank you goes to Geno's Garage for making possible.


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This page was edited on: May 3, 2004