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TSB 23-003-04

Water Leak At Grab Handle

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Geno's Garage Truck Accessories

Date: January 27, 2004


Models: 2002 - 2004 (DR) Ram Truck


This bulletin involves sealing holes in the roof panel.


Water may enter the vehicle through the secondary door seal retainer or the roof seam, on to the headliner and run down the “A” pillar coming out at the grab handle.


If customers indicate that water is coming out the grab handle, perform the Repair Procedure.

Parts Required:
Qty. Part No. Description
AR 04883971 RTV Sealer

Repair Procedure:

1.    Remove the secondary door seal.
2. Remove the secondary door seal retainer.
3. Apply a small amount of RTV around each of the roof panel holes, making sure to cover the entire perimeter of each hole.
4. Inspect the roof seam for any sealer skips, particularly at the wrap joint at the upper rear corner of the door opening and the front of the roof seam.(Figure 2). Apply clear sealer as required.
5. Install the secondary door seal retainer.
6. Install the secondary door seal.
NOTE: In some cases a water leak at the top of the windshield can also drip onto the headliner and work it way to the grab handle. If a leak at the top of the windshield is suspected, seal the area as required.
 figure 1  figure 2

Policy:    Reimbursable within the provisions of the warranty.

Time Allowance:

Labor Operation No:      Description            Amount
23-50-60-90/91 Door Seal Retainer/Roof Seam - Seal 0.4Hrs.

Failure Code:

4X       Water Leak

I would like to thank Bob Bergevin, Arthur Cantrall, Barry Drodge, David Lovell, Bill Maurits, and Steve for supplying the information for these bulletins. And a big thank you goes to Geno's Garage for making possible.


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This page was edited on: May 3, 2004