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Recall Notification #709 
Steering Shaft
 
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Date: January 1997

DEALER SERVICE INSTRUCTIONS Safety Recall #709

models: 1994 and 1995 BR Dodge Ram Truck

problem:

If the collapsible steering column shaft internal retainers break, the lower column shaft may separate from the upper column shaft and cause a loss of steering control. To prevent this condition, a sleeve must be installed on the intermediate steering shaft to limit movement of the lower column shaft.

IMPORTANT: Some of the anvolved vehicles may be in dealer used vehicle inventory, Dealers should complete this recall service on these vehicles before retami delovery, Dealers should also perform this recall on vehicles en for servoce as determined by using DIAL System Function 70.

Parts:

Vehicle Model   Package PN  
All 4x2 vehicles except 3500 Series Cab/Chassis    CATK7091
3500 Series Cab/Chassis 4x2 vehicles CATK7092
All 4x4 Vehicles CATK7092
 
  Quantity  
Description
1
Sleeve Steering Shaft
3
Tie Strap
1
Instruction Sheet

Service Procedure:

1.    Pull back the lower intermediate steering shaft boot to allow room for sleeve installation (Figure 1).

 

2.    With the front wheels in the straight ahead position, snap the provided sleeve over the intermediate shaft with the open side of the sleeve facing downward (Figure 2).

  

NOTE: If there is not enough shaft length for the sleeve to fit on the intermediate shaft, use a screwdriver placed against the upper boss of the intermediate shaft to gently work the lower steering column shaft back up into the steering column (Figure 3). Then install the sleeve.

3.    Install the three (3) provided tie straps - around the sleeve, positioning them in the center of each notched-out area of the sleeve (Figure 2). Cut off the free ends of the straps.

4.    Install the intermediate shaft boot over the lower end of the sleeve.

Additional notes:

Completion Reporting and Reimbursement

Claims for vehicles which have been serviced must be submitted on the DIAL System. Claims submitted will be used by Chrysler to record recall service completions and provide dealer payments.

Use the following labor operation number and time allowance:

  Labor Operation Number     Time Allowance
Install steering shaft sleeve                19709182 0.2 hours

 

Add the cost of the recall parts package plus applicable dealer allowance to your claim.

Note: See the Warranty Administration Manual, Recall Claim Processing Section for complete recall claim processing instructions.

Parts Return               Not applicable.

All involved vehicle owners known to Chrysler are being notified of the service requirement by first class mail. They are requested to schedule appointments for the service with their dealers. A copy of the owner notification letter is attached.


Thanks to Bob Bergevin and Barry Drodge for supplying this Recall information.

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This page was edited on: May 3, 2004