|DodgeRam.info > TSB's > Recalls > Customer Satisfaction Notification No. C30|
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Date: November 2003
Effective immediately, all repairs on involved vehicles are to be performed according to this notification. Rapid Response Transmittal (RRT) #03-014 is being cancelled. Those vehicles that have already had this repair performed, as determined by our warranty records, have been excluded from this notification.
Models: 2004 (DR) Dodge Ram Pick
(Built at St. Louis North (J) and Saltillo (G) Assembly Plants equipped with a gasoline engine)
2004 (CS) Chrysler Pacifica
2004 (DR) Dodge Ram Pick Up
2004 (JR) Dodge Stratus Sedan, Chrysler Sebring Sedan and Convertible
2004 (KJ) Jeep Liberty
2003-2004 (PT) Chrysler PT Cruiser
2003 (RS) Dodge Caravan and Chrysler Voyager (2.4L Engine Only)
2004 (RS) Dodge Caravan/Grand Caravan, Chrysler Town & Country
NOTE: This notification applies only to the above vehicles built from June 15, 2003 through August 14, 2003 (MDH 0615XX through 0814XX).
2003 (RG) Chrysler Voyager
IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to stop sale and complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
The Powertrain Control Module (PCM) electrical connector seal (one or all) on about 63,000 of the above vehicles (1531 in Int’l markets) may be out of place or “rolled”. This could allow water to enter into the PCM. Water and the resulting corrosion inside of the connector can cause various electrical and driveability concerns.
The PCM electrical connector seals must be inspected. Connectors with a “rolled” seal must be disconnected and properly reconnected.
No parts are required to perform the service procedure. However, if water and/or corrosion are found inside of a connector, the PCM and/or wiring harness may require replacement. Distributors/Dealers should reference the Mopar Parts Catalog for the appropriate replacement PCM and/or wiring harness part numbers, if necessary. Very few vehicles are expected to require PCM and/or wiring harness replacement.
Service Procedure:A. Inspect PCM Connectors
B. Replace PCM
C. Replace Transaxle Wiring Harness - RS/RG Only
D. Replace Engine or Powertrain Harness (Typical)
E. Replace Headlamp & Dash Harness (Typical)
F. PCM/Vehicle Data Set-up
This procedure is too large for html, and some parts require connection to the DRBII scan tool. To see the procedures, download the pdf version.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DIAL System or on the Distributor/DealerCONNECT Claim Entry Screen located on the Service tab. Claims submitted will be used by DaimlerChrysler to record Customer Satisfaction Notification service completions and provide Distributor/Dealer payments.
Removed PCM’s must be returned to the Warranty Material Return Center.
NOTE: See the Warranty Administration Manual, Recall Claim Processing Section for complete claim processing and material return instructions.
Vehicle Lists, Global Recall System, VIP and Dealer Follow up
All involved vehicles have been entered into the Global Recall System (GRS) and Vehicle Information Plus (VIP) for Distributor/Dealer inquiry as needed.
GRS provides involved Distributors/Dealers with an updated VIN list of their incomplete vehicles. Completed vehicles are removed from GRS within several days of repair claim submission.
Distributors/Dealers must perform this repair on all unsold vehicles before retail delivery. Distributors/Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
Owner Notification and Service Scheduling
All involved vehicle owners should be notified of the service requirement by their Distributor/Dealer. Owners are requested to schedule appointments for this service. A sample copy of the owner notification letter is attached.
I would like to thank Bob Bergevin, Arthur Cantrall, Barry Drodge, David Lovell, Bill Maurits, and Steve for supplying the information for these bulletins. And a big thank you goes to Geno's Garage for making DodgeRam.info possible.
This page was edited on: May 3, 2004