Customer Satisfaction Notification No. C44

Transmission Cooler Line

Visit Geno's Garage for Truck accessories.

Date: February 2004

Models: 2003-2004 (DR) Dodge Ram Pick-Up Trucks

NOTE: This notification applies only to the above vehicles equipped with a 5.9L Cummins diesel engine (Sales Code ETC or ETH) and an automatic transmission (Sales Code DG8 or DGP) built through November 24, 2003 (MDH 112407).

IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to stop sale and complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.

Subject:

The transmission cooler line on about 97,000 of the above vehicles (233 in Int’l markets) can transmit high pressure pulses when the vehicle is operated at heavy loads. These pulses may cause the engine-mounted transmission cooler to crack and leak fluid which could result in significant transmission damage.

Repair:

The transmission cooler line must be replaced on all involved vehicles. In addition, the engine-mounted transmission cooler must be inspected and replaced if necessary.

Parts Information:

A. Transmission Cooler Line
Part Number	Description
CBLAC441	Transmission Cooler Line

 

B. Transmission Cooler
Part Number	Description
CBLAC442	Transmission Cooler - Engine-Mounted

Due to the small number of involved vehicles expected to require transmission cooler replacement, no parts will be distributed initially. Transmission coolers should be ordered only after inspection determines that replacement is required. Very few vehicles are expected to require transmission cooler replacement.

Service Procedure:

B. Replace Transmission Cooler Line

C. Replace Engine-Mounted Transmission Cooler and Cooler Line

The procedure is too long for html, download a pdf version to see the procedure.

Completion Reporting and Reimbursement

Claims for vehicles that have been serviced must be submitted on the DIAL System or on the Distributor/DealerCONNECT Claim Entry Screen located on the Service tab. Claims submitted will be used by DaimlerChrysler to record Customer Satisfaction Notification service completions and provide Distributor/Dealer payments.

Vehicle Lists, Global Recall System, VIP and Dealer Follow up

All involved vehicles have been entered into the Global Recall System (GRS) and Vehicle Information Plus (VIP) for Distributor/Dealer inquiry as needed.

GRS provides involved Distributors/Dealers with an updated VIN list of their incomplete vehicles. Completed vehicles are removed from GRS within several days of repair claim submission.

Distributors/Dealers must perform this repair on all unsold vehicles before retail delivery. Distributors/Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.

Owner Notification and Service Scheduling

All involved vehicle owners should be notified of the service requirement by their Distributor/Dealer. Owners are requested to schedule appointments for this service. A sample copy of the owner notification letter is attached.

This page was edited on: May 3, 2004