|DodgeRam.info > TSB's > Recalls > Customer Satisfaction Notification No. D23|
|Visit Geno's Garage
for Truck accessories.
Date: May 2004
Models: 2004 (DR) Dodge Ram Pick-up Truck
NOTE: This recall only applies to the above vehicles equipped with “Sport Appearance Group” (sales code AGG), 17 inch tires/wheels built from January 29, 2003 through March 24, 2004 (MDH 012910 through 032409).
IMPORTANT: Some of the involved vehicles may be in dealer vehicle inventory. Dealers should complete this repair on these vehicles before retail delivery. Dealers should also perform this repair on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
The Certification Label on about 10,800 of the above vehicles complies with Federal Regulations, but does not list the minimum tire/rim size and inflation pressure information. This information, when used with the weight ratings on the label, establishes vehicle loading limits.
Certification information correction label overlays will be mailed to owners known to DaimlerChrysler for the owners to install (or for installation by their dealer if preferred).
Tire information label overlays are being mailed to all owners known to DaimlerChrysler. If an owner’s label overlay is lost, dealers may order additional label overlays if necessary.
The following parts are required for each vehicle:
|CBA0D241||Tire Label Overlay|
|1.||Open the driver’s door and locate the Certification Label on the driver’s door as shown (Figure 1).|
|2.||Clean the existing certification label by wiping it with a household cleaner to remove any dirt, oil residue or grease.|
|3.||Remove the tire label overlay from its paper backing and carefully install it on the Certification Label covering the original information (Figure 1). Firmly press and smooth the label to the surface of the Certification Label to ensure good adhesion.|
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims submitted will be used by DaimlerChrysler to record Customer Satisfaction Notification service completions and provide dealer payments.
Use the following labor operation number and time allowance:
Install Tire Label Overlay 23-D2-31-82 0.2 hours
Add the cost of the label, if necessary, plus applicable dealer allowance to your claim.
NOTE: See the Warranty Administration Manual, Recall Claim Processing Section, for complete claim processing instructions.
Vehicle Lists, Global Recall System, VIP and Dealer Follow up
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
Involved dealers were also mailed a copy of their vehicle (VIN) list with the dealer
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner’s name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim
To use this system, click on the “Service” tab and then click on
System.” Your dealer’s VIN list for each recall displayed can be sorted by: those
vehicles that were unsold at recall launch, those with a phone number, city, zip
code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail delivery.
Dealers should also use the VIN list to follow up with all owners to schedule
appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address
was obtained from the Department of Motor Vehicles of various states. Use of this information is
permitted for this recall only and is strictly prohibited from all other use.
Owner Notification and Service Scheduling
All involved vehicle owners known to DaimlerChrysler are being notified of
service requirement by mail. They are requested to install the labels themselves or
schedule an appointment for this service with their dealers. A copy of the owner
letter is attached.
Enclosed with each owner letter is an Owner Notification Form. The involved
vehicle and notification are identified on the form for owner or dealer reference as
I would like to thank Bob Bergevin, Arthur Cantrall, Barry Drodge, David Lovell, Bill Maurits, and Steve for supplying the information for these bulletins. And a big thank you goes to Geno's Garage for making DodgeRam.info possible.
This page was edited on: May 3, 2004