Rapid Response Transmittal
Service Action #03-017

Roof Seam May Lack Sufficent Body Sealer

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DaimlerChrysler Motors Corporation                             INTER COMPANY CORRESPONDENCE

                                                                                         October 21, 2003
______________________________________________________________
To - Name & Department                                                 Cims Number
BUSINESS CENTER MANAGERS                               

From - Name & Department                                             Cims Number
J. E. Hilger Vice President, Global Service                     485-10-10
______________________________________________________________

Subject:   RAPID RESPONSE TRANSMITTAL #03-017

Roof Seam May Lack Sufficent Body Sealer - 2004 DR Ram Truck

This should be a top priority. All sold and unsold vehicles Included in this service action will require repair. Dealers are to contact the owners of any sold units and complete the repair.

Approximately 64 suspect vehicles, built on August 23, 2003 (MDH 0823XX) through and including August 25, 2003 (MDH 0825XX), may have a passenger side roof body seam that is not sealed completely. The body seam may allow water to leak into the right rear passenger compartment and be seen on the right grab handle, or the customer may find that the carpeting is wet.

The body sealer application may have been less than the required amount to seal the body seam. The body seam is located on the right side roof to quarter panel joint. The joint runs from the rear corner of the roof to the back window. The seam must be sealed.

The body seam that requires sealer can be seen once the right side roof quarter joint trim molding is removed. Refer to the graphics available in TechCONNECT or the 2004 DR Ram Truck Service Manual CD (publication no. 81-370-04059CD) in Section 23 Body, Body Structure, Sealer Locations.

The attached DMAIL and VIN List will be sent to all affected Dodge dealers later today requesting that they reseal the roof to quarter joint seam on the passenger side and replace the quarter joint trim molding. The dealers receiving the DMAIL are the "Ship To" dealers, and the VIN's listed on their DMAIL are specific to their dealership.

Please ensure that all Business Center personnel are aware of this information. If you have any questions, please contact Bob Silveri in Dealer Technical Operations on T/L 733-2051.

J. E. Hilger

Form ASI-002 Rev. 1.25 Jan. 7, 2003

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                                                DMAIL

October 21, 2003

TO: ALL DODGE DEALERS

FROM: J. E. HILGER

SUBJECT: SERVICE ACTION #03-017

ROOF SEAM MAY LACK SUFFICENT BODY SEALER

THIS SHOULD BE A TOP PRIORITY. ALL SOLD AND UNSOLD VEHICLES INCLUDED IN THIS SERVICE ACTION WILL REQUIRE REPAIR. DEALERS ARE TO CONTACT THE OWNERS OF ANY SOLD UNITS AND COMPLETE THE REPAIR.

INVOLVED VEHICLES:      2004 DR Ram Truck

NOTE: THIS SERVICE ACTION APPLIES TO VEHICLES BUILT ON AUGUST 23, 2003 (MDH 0823XX) THROUGH AND INCLUDING AUGUST 25, 2003 (MDH 0825XX). (VIN LIST HERE -  Microsoft Excel file)

SYMPTOM/CONDITION:

A number of vehicles, built on August 23, 2003 (MDH 0823XX) through and including August 25, 2003 (MDH 0825XX), may have a passenger side roof body seam that is not sealed completely. The body seam may allow water to leak into the right rear passenger compartment and be visible on the right grab handle or the customer may find that the carpeting is wet.

The body sealer application may have been less than the required amount to seal the body seam. The body seam is located at the right side roof to quarter panel joint. The joint runs from the rear corner of the roof to the back window. The seam must be sealed.

PARTS REQUIRED:

AR  04318026        Paintable Repair Sealer (1 tube will service multiple vehicles)
1     55275794AA   Molding, Roof Quarter Joint, Right - Standard Cab
1     55275796AA   Molding, Roof Quarter Joint, Right - Quad Cab

REPAIR PROCEDURE:

The body seam that requires sealer can be seen once the right side roof quarter joint molding is removed. Refer to the service information and graphics available in TechCONNECT or the 2004 DR Ram Truck Service Manual CD (publication no. 81-370-04059CD) in Section 23 Body, Body Structure, Sealer Locations.

1.   Use a trim stick and heat gun set at moderate temperature to remove and then discard the right roof quarter joint molding. DO NOT REUSE.

2.   Clean the seam surfaces of all dirt, oil, grease.

3.   Apply sealant (p/n 04318026 or equivalent) flowing into the seam. Remove excess sealant immediately.

4.   Allow sealant to dry for at least 30 minutes.

5.   Install new right roof quarter joint molding (p/n 55275794AA Quad cab or 55275796 Standard cab). The vehicle should be at room temperature to ensure proper adhesion.

POLICY:    Reimbursable within the provisions of the warranty.

NOTE: USE OF THE LABOR OPERATION INCLUDED WITH THIS SERVICE ACTION ON VEHICLES OTHER THAN THOSE INVOLVED MAY BE SUBJECT TO CHARGE BACK.

TIME ALLOWANCE:
Labor Operation No:
23-50-57-90     Seam, Right Side Roof Quarter Joint - Standard Cab and Quad Cab - Reseal 0.4 Hrs.

FAILURE CODE:  D1 - Missing

If you have any questions, contact your Business Center office.

This page was edited on: May 3, 2004